FAQ

Frequently Asked Questions (FAQ)
We are glad you reached out! Do you have a question about your order? Please read our FAQs first, as they cover the most common questions. If you cannot find your answer here, you can contact us at any time.

Where is my package?
After an order is placed, it usually takes 1-2 business days for us to process it and 3-5 business days for delivery when the order is placed before 5:00 PM.
If this time frame has passed, please contact our customer service team.

Where do I find my tracking number?
As soon as your order has shipped, you will automatically receive a tracking number by email.
Please also check your spam folder, as our emails sometimes end up there. Note that the tracking link may take a short while to become active.

How can I track my order?
You can track your order with the tracking number you received by email.
Enter the number on our tracking page to see the status of your delivery.

I am not satisfied with my package
Please visit our Returns and Refunds page to return your package.

If you cannot find your answer here, you can contact us at any time:

CHOCO TOWER LIMITED

Email: support@eloramode.us

Website: www.eloramode.us

Address: Unit 1452 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN

Customer service: Monday to Sunday, 9AM - 8PM
Preferred contact: by email
Response time: within 1-2 hours