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EloraMode Return Policy
60-Day Returns
We offer a 60-day free return policy. This means you have 60 days from receiving your item to request a refund.

If the product is unused, in its original condition, and returned within 60 days of purchase, we will issue the refund.

How to start a return
To start a return, please contact us first at support@eloramode.us. We will then send you a return label and instructions on how and where to send the package.

Note: products sent back without a prior request will not be accepted.

Return address
Returns should be sent to the following address:

CHOCO TOWER LIMITED
Unit 1452 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN

A return label will be sent to the customer along with the necessary instructions.

Return shipping costs
We cover the cost of return shipping, and you will receive a full refund.

Refunds
Once we have received and inspected the return, we will confirm whether the refund has been approved.
If approved, the refund will be processed automatically to the original payment method within 10 business days.

Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since approval and you have not yet received your refund, please contact us at support@eloramode.us

Damaged or incorrect products
Please inspect your order upon delivery. In case of defects, damage, or errors, contact us immediately. We will review the issue and arrange a replacement or refund.

Exchanges
The fastest way to receive the product you want is to return the item you have and place a new order once the return is accepted.

Legal information
Company: CHOCO TOWER LIMITED
Email: support@eloramode.us
Address: Unit 1452 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN